Getting Started

To place an order at CAPS, you must first have an open account. We highly encourage you to come to our warehouse to browse our inventory. As you browse, please take photos of the items you are interested in renting or placing on hold for a future pickup. Please compile those photos into an email and send to us in one of the following formats (.jpg, .pdf, .png) If it is a large order, sending them in a photo drive works as well. Along with your photos, we will need the following information:

• Rental Dates (approx. or exact)
• Set or Project Name
• Quantities of Items

And the following, if they apply:

• Photo Notes (please be specific if it is not clear from the photo)
• Item Alteration Requests

First of all, we’d like to say welcome to CAPS! We are so glad you want to do business with us. We can’t wait to help make all of your sets come to life. But like any business, we need to receive a bit of info before we can release our items. Please see the list of documents we will need to receive prior to rental:

• CAPS Vendor Info Form
• Credit One Sheet/Letter of Guarantee (if paying via check or ACH)
• CC Authorization Form (if paying via card or cash)
• Rental Agreement (signed)
• Certificate of Insurance (COI)
• Deposit (if a COI is not available)

All of these documents are available on our website: www.capsga.com. Please email to billing@capsga.com when you have completed them.

If you are a returning customer and have an open account, we will need to receive updated information if you are starting a new project or doing reshoots. Prior to rental we will need the new project information and potentially a new payment card, rental agreement and/or a COI since these all expire at some point. Please stop by our main office or reach out to us at billing@capsga.com or call (470)225-6709and we will let you know what is needed for your account

Our account terms are as follows:

All invoices are Due upon Receipt, and we prefer to be paid via check or ACH. 

ACH Payments: ACH information will be made available upon request. If your production has an ACH Vendor form, please send that to our email. ACH payments must be accompanied by an email notification that lists which invoices are being paid.

Credit Card Transactions: Payments made via credit card are subject to a processing fee of 3.5% of the invoice total. If a refund is in order, you will be refunded the full invoice amount including the processing fee. Credit card transactions take around 1-3 business days to fully process. Debit cards with a card lock will not be accepted on our CC Authorization form as a valid card.

Late Fees: All invoices are subject to a 10% late fee which will be applied after the invoice has been unpaid for over 30 days. Invoices that have gone unpaid beyond 30 days will accrue additional late fees in 10% increments for each 30 days thereafter.

We appreciate all of our buyers and understand the difficulties of their job. 

• Please put your contact info and rental dates (Please be accurate as you can. TBD doesn't let us or others know when you plan to have the item).
• Please indicate 2nd/3rd hold if the item is already tagged. 
• If you need to contact a buyer about an item, please let us know if they  have released an item to you (no pulling tags).

• No pickups will be allowed with out vendor/customer info on file with our office. Please allow extra time to fill out paperwork if you are a new customer, or save time and fill out forms online prior to arriving.
• Please bring your own labor to load your truck, our crew cannot help due to our insurance limitations.
• Please bring all proper padding, straps, and vehicle to load your items. If you are unsure what might be needed please contact us. You will not be allowed to leave with items if you do not have these. 
• When returning items please check-in with our staff to find out where to unload .If anything was damaged during rental please bring it to our attention.  
• All returns must arrive at least 30 min before closing. If we have to stay past closing there will be a $300 after hours service charge.

Or here what we call a “Tag and Drag”. If you want to take the items the same day you pick them out, we can certainly do it that way too! We may still need you to take photos and send them to us via email, depending on the size of the order. If it’s just a few things, then we got you. Please stop by the main office and we will get the details for the order then.

If you are shopping from out of state, we understand you may not be able to come to our location to shop our items. We will do our best to accommodate you, but please be patient as the turnaround time for these orders can be longer since we do not have an online catalogue for you to browse. One of our warehouse associates will have to look through our warehouse for you and send pictures of the items you request. If you would please send us an email with a list of what you are looking for, we will have someone get back to you with photos of what we have. Please provide as many details as possible of the style, era, material, colors, etc.. that you would like, along with any reference photos to help narrow it down and hopefully make the process faster.